We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need our clients to tell us about it. This will help improve our standards. Whenever possible, please raise any initial client care issues with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way

 

If you are still unhappy about any aspect of the service you have received, or about your bill then we kindly ask you to follow our complaints procedure and initially contact our complaints handler Noor Lodhi by either of the following methods:

 

By post to Peek House (3rd Floor), 20 Eastcheap, London EC3M 1EB,

Telephone 020 7353 7000

Email advice@criminaldefence.co.uk.

 

Should you require a copy of our complaints procedure you may request this from our complaints handler or click HERE.

 

If after allowing us the opportunity to resolve your complaint you are still not satisfied, then you have the right to ask the Legal Ombudsman to review your complaint. Their contact details are as follows:

 

Address:          PO Box 6806, Wolverhampton WV1 9WJ

Telephone:      0300 555 0333

Email:              enquiries@legalombudsman.org.uk

Website:         www.legalombudsman.org.uk

 

If your complaint is in relation to our behaviour which you have not managed to resolve  directly with our complaints handler in the first instance, then we kindly ask you to refer your complaint to The Solicitors Regulation Authority (SRA) who can assist with complaints for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

 

Information about rising a complaint with the SRA can be found on the following link:

www.sra.org.uk/consumers/problems/report-solicitor/.

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